What do you need help with?
Choose the relevant topic from the categories below.
Account Management
Everything you need to know about profile updates, password changes, KYC verification, and account security.
Deposits & Withdrawals
Everything you need to know about depositing and withdrawing via bKash, Nagad, Rocket, or bank transfer — including rules, timelines, and limits.
Betting & Sports
A guide to understanding betting rules, odds, and markets across cricket, football, kabaddi, and more.
Bonuses & Promos
Complete information on welcome bonuses, voucher codes, free bets, and loyalty points.
Casino & Games
Guides on rules, payout rates, and strategies for slots, Live Casino, poker, and more.
Mobile & Technical
Step-by-step fixes for mobile browser issues, display problems, slow loading, and login errors.
Security & Privacy
Guides covering two-factor authentication, reporting suspicious activity, and data protection.
Responsible Gaming
Guidance and tools for deposit limits, self-exclusion, and building healthy gaming habits.
How Does the crex Help Center Work?
For first-time crex users, one question is almost always top of mind — who do I turn to if something goes wrong? The answer is simple: the crex Help Center. A dedicated support team is available, fluent in Bengali and well-versed in the issues faced by users in Bangladesh.
The fastest way to reach the Help Center is through Live Chat. The crex Live Chat option is available at the bottom of any page on the website. In most cases, a representative responds within a few minutes. During late-night or peak hours there may be a slightly longer wait, but it generally doesn't exceed 15 minutes.
The advantage of email support is that you can describe your issue in detail and attach screenshots or documents. It's particularly effective for complex matters like stuck payments or account verification. crex typically responds to emails within 24 hours.
Crex also has a dedicated Help Articles section with detailed answers to the most frequently asked questions. In many cases, reading through these articles will let you resolve the issue yourself before needing to contact support.
Contact Channels
Reach out to crex support in whatever way works best for you.
Live Chat
The fastest option. Log in to the site and start a chat from any page.
Avg. 3–5 MinutesEmail Support
Best for sending detailed issue descriptions and supporting documents.
Within 24 HoursCallback Request
Leave your number and a crex representative will call you back.
During Office HoursHelp Articles
Find answers on your own through detailed guides and video tutorials.
Available 24/7Service Hours
Crex Support Team Operating Hours
Payment Issues — Most Frequently Asked
The majority of support tickets on crex are payment-related. First-time deposits or withdrawals are where users most commonly run into difficulty, though these issues can usually be resolved on your own.
Deposit Showing as Pending
Deposits made via bKash or Nagad typically reflect in your crex account within 5–10 minutes. If it takes longer than 15 minutes, note down your transaction ID and reach out to support.
How long does the withdrawal process take?
Standard withdrawals are processed within 1–3 business days. VIP members enjoy faster turnaround times. Having your KYC verification completed before your first withdrawal helps speed up the process.
Minimum & Maximum Limits
The minimum deposit amount is ৳200 (BDT) and the minimum withdrawal is ৳500 (BDT). Maximum limits depend on your account's verification level. Contact crex support directly for more details.
What is KYC and why is it required?
Know Your Customer (KYC) is the identity verification process. It only needs to be completed once using your national ID and a selfie. After that, withdrawals become much smoother.
Quick Tips & Fixes
- Have your transaction ID ready before contacting support
- Take screenshots, especially if you see any error messages
- Clear your browser cookies and cache, then try again
- If you're using a VPN, try turning it off to see if that resolves the issue
Support Email
Support@crex.ws
How to get the most out of your support experience
Many users contact support but describe their issue so vaguely that the team can't help straight away. Experienced crex users know that having a few things ready in advance makes resolution much faster.
The first thing to have ready is your username or registered mobile number. Support agents verify your identity before anything else, so not having this on hand will slow things down from the start.
Second, be as specific as possible when describing your issue. Instead of saying "my money hasn't arrived," say something like: "I sent ৳500 via bKash at 3:00 PM today, the transaction ID is [X], and it still hasn't shown up in my account." That level of detail allows the support team to search the system immediately and resolve your issue faster.
Third, be patient. crex's live chat handles many users at the same time. Support volume tends to be higher on big match days and weekends. Stay in the queue — an agent will get back to you.
Fourth, leave feedback after your issue is resolved. crex requests a rating at the end of every support session. Your feedback directly helps improve the experience for all users going forward.
Support Ticket Lifecycle
Steps in resolving a complaint or issue
Submit an Issue
Your issue details are sent to crex support via Live Chat, email, or a callback request.
Initial Verification
A support agent verifies your identity and routes your issue to the appropriate department based on its nature.
Investigation & Analysis
Members of the technical or payments team can see exactly where the issue occurred directly within the system.
Apply Solution
Once the issue is identified, the necessary steps are taken and you are informed of what has been done.
Resolution & Feedback
Once the resolution is confirmed, the ticket is closed and the user is asked to leave a rating.
Support Stats
Help Center vs. FAQ — What's the Difference?
Many people assume the Help Center and FAQ are the same thing — they're not. An FAQ is a static page with written answers to common questions. The Help Center is a live service where you can speak directly with a real person.
What sets the crex Help Center apart is that it goes beyond technical support — you can also get guidance on betting itself. For example, if you're unsure about a particular market, the support team can walk you through exactly what kind of bet you're placing.
Crex also keeps its help articles regularly updated. Whenever a new feature is added or a payment process changes, the Help Center is the first place to reflect it. So if you want to stay on top of any major changes, the Help Center is your most reliable source.
The online gaming market in Bangladesh is growing fast, and so is the demand for support. crex recognises this and is investing in its Help Center — more Bangla-speaking agents and faster response times are at the core of that goal.
Get Help Now or Register to Get Started
Have a question or issue on crex? Reach out to support. New here? Register now and claim your welcome bonus.