Crex FAQ — Complete answers to frequently asked questions

An accumulator — or series bet — combines wagers on multiple matches into a single bet. The odds for each selection are multiplied together, which significantly increases the potential payout. However, if any single selection is wrong, the entire bet is lost.

How to place an accumulator bet on crex:

• Go to Match Odds or the Sports section.
• Click on your preferred outcome in the first match — it will be added to your bet slip.
• Then go to another match and make a selection — it will also be added to your slip.
• You can add anywhere from 2 up to a maximum of 15 selections this way.
• On the bet slip, look for the "Accumulator" or "Multiple Bets" option — select it.
• Total odds and potential winnings will be calculated and displayed automatically.
• Enter your stake amount and confirm.

Example: Three matches with odds of 1.80, 2.00, and 1.90 — multiplied together, the combined odds come to 6.84. A ৳1,000 bet would return ৳6,840 if all three win. But if even one loses, the entire ৳1,000 is gone. Accumulators are exciting, but the risk is higher — starting with smaller stakes is the smarter move.

Some details on your crex account can be updated on your own, while others require assistance from support. Here's how to handle each.

You can update these yourself (from Account Settings):

• Password — can be changed at any time.
• Notification preferences — you can turn off SMS or email notifications.
• Language preference and time zone.
• Responsible gaming settings (deposit limits, cooling-off period).

These can be changed through support:

• Change mobile number: If your old number is no longer active or has been lost, you can link a new number through KYC verification. Contact support via chat or email — providing your NID is usually all it takes within 24 hours is completed.
• Name Spelling Correction: To correct your name as per your NID, please send a photo of your NID.
• Date of Birth Correction: Only possible with proof — cannot be done more than once.

All change requests can be submitted via support chat or support@crex.wsSend via email to

Crex's support team is available in Bengali 24 hours a day, 7 days a week. There are three main ways to get in touch — each with its own advantages.

• Live Chat (Fastest): Look for the chat icon in the bottom-right corner of any page on the site. Click it and you can speak directly with an agent in Bangla. Typically within 3 to 5 minutes responses are guaranteed. This is the best channel for urgent issues.
• Email: support@crex.wsto write in with full details. Attaching screenshots or a transaction reference number will help resolve your issue faster. Email replies typically arrive within 2 to 6 hours a response typically arrives.
• Social Media: Support is available on the Telegram group, though it's best not to share personal account details there.

The support team assists with all kinds of issues — deposits, withdrawals, bonuses, account problems, and explaining betting rules. Don't hesitate to reach out whenever you need help.

Deposits from bKash or Nagad are usually completed 1 to 2 minutes your crex account will be credited. In some cases, network or server delays may extend this to a maximum of 10 minutes.

If the funds haven't arrived, follow these steps:

• Wait first: After sending, wait at least 10 minutes and refresh the page.
• Get your transaction number: After sending money via bKash or Nagad, you will receive an SMS containing a transaction ID. Make sure to save it.
• Let support know: Go to live chat and provide the transaction ID, amount, and time of transfer. With this information, 10 to 15 minutes will be credited manually.

Common mistakes that cause payment delays:

• Sending to the wrong number — if you don't send to crex's designated number, your funds will not be credited.
• Sending without a reference number.
• Providing an incorrect account number for a bank transfer.

When making a deposit, always use the number and reference provided on crex's payment page.

Crex's referral program lets you invite friends and acquaintances — when they register and make their first deposit, both of you receive a bonus.

Steps to claim your referral bonus:

• Log in and go to "Referral" or "Invite Friends" from your account menu.
• You'll find your personal referral code or link there.
• Send that code or link to your friend.
• When your friend registers using that code and makes their first deposit, you will receive ৳500 bonus will be credited.
• Your friend will also receive extra benefits on top of their welcome bonus.

Bonus withdrawal conditions: Referral bonuses are credited directly to your balance. To withdraw, you must meet a minimum wagering requirement of 1x the bonus amount — meaning if you receive a ৳500 bonus, you only need to place ৳500 in bets before withdrawing. The more referrals you bring in, the more bonuses you accumulate. There is no cap on the number of referrals.

Crex's Live Casino lets you play in real time with live dealers via video streaming. It feels far more authentic than a standard online casino — you watch the dealer deal cards or spin the wheel right in front of you.

Which game to choose as a beginner:

• Baccarat: The simplest option and the most popular among Bangladeshi players. Just pick either "Player" or "Banker" — that's all there is to it. You can learn the rules in under 5 minutes. Minimum bet ৳100 starting from.
• Roulette: Pick a number or a color (red/black). European Roulette offers a lower house edge. Minimum ৳50।
• Blackjack: A bit more strategic — you need to get as close to 21 as possible. Once you know the rules, it's just as enjoyable.

How to get started: Log in → Select "Live Casino" or "Games" from the menu → Click on your preferred game room → The live stream will start instantly on desktop or mobile → Choose your bet amount and hit "Deal" or "Spin". Start with a small bet to get a feel for the game before increasing your stakes.