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Last Updated: July 2026

Crex Privacy Policy — Our Commitment to Protecting Your Data

This page explains in plain terms how crex collects your personal information, payment data, and gaming history — why it is stored and how it is kept secure. No legal jargon, just straight answers.

July 2026 Edition Published in Plain Language SSL Secured
256 Bit Encryption
0 Selling Data to Third Parties
24/7 Security Monitoring
What You Will Find on This Page
What Data Is Collected and Why
How Your Data Is Stored and Protected
Our Policy on Sharing Data with Third Parties
Cookies & Tracking Technologies Overview
How to Control Your Rights & Preferences
Account Closure & Data Deletion Process
SSL 256-bit
All Data Encrypted
Encrypted Storage
Data Secured on Server
Never Sold
No Data to Third Parties
Your Control
Right to Erasure

Important: By using crex.ws, you agree to this Privacy Policy. The policy may be updated at any time — when changes are made, the date on this page will be revised and registered users will be notified by email.

1 Introduction & Scope

Crex ("we", "us", "the platform") operates online gaming and Sports Betting services for users in Bangladesh. This privacy policy explains what information we collect when you visit crex.ws or create an account, how we use it, and how we keep it secure.

This policy applies to: the crex.ws website, the mobile browser version, and any associated crex services. If you access the platform from outside Bangladesh, additional conditions under local law may apply.

Crex believes privacy is a fundamental right. That's why we only collect the information we actually need — nothing more. And whatever we do collect, keeping it secure is our responsibility.

In plain terms: Your information is used solely to improve crex's services and manage your account. It is never sold to advertisers — not under any circumstances.

2 What information we collect

Crex collects three types of information: what you provide directly, what is generated automatically as you use the platform, and what is collected technically to improve our services.

Information You Provide Directly:

  • At Registration: Mobile number, password (stored in hashed form), name, and date of birth.
  • During KYC Verification: National ID or passport number, and address. These are collected solely for verification purposes.
  • At the Time of Payment: bKash or Nagad numbers. crex does not store card numbers or bank account details.
  • Support Contact Hours: Your messages and descriptions of any issues you raise.

Automatically Collected Information:

  • IP address and device type (mobile/desktop).
  • Browser type and operating system.
  • Pages visited and time spent on each.
  • Gaming history: which games you played, bet amounts, and win/loss records.
  • Login and logout times and locations.
Data Type Why It's Collected Retention Period
Mobile Number Login, OTP verification, payments For the Duration of Active Account
KYC Documents Identity Verification & Fraud Prevention 5 years after account closure
Transaction History Financial Records & Dispute Resolution 7 Years After Account Closure
Gaming History Responsible Gaming Monitoring 2 years after account closure
IP Address Security & fraud detection 90 days
3 How Your Information Is Used

Crex uses the data it collects only for specific, defined purposes. Every piece of information has a reason behind it, and it is never used beyond that reason.

  • Account Management: Login verification, password recovery, and completing the KYC process.
  • Payment Processing: Deposit confirmation, processing withdrawals, and maintaining transaction history.
  • Security & Fraud Prevention: Detecting unusual login activity, identifying duplicate accounts, and preventing money laundering.
  • Service Improvement: Analyzing which features are most used, fixing bugs, and designing new features.
  • Customer Support: Understanding and resolving your issue as quickly as possible.
  • Legal Obligations: Submitting required information to regulatory authorities in compliance with applicable law.
  • Responsible Gaming: Identifying excessive gaming patterns to help members.

What We Do Not Do: Running targeted ads using your data, selling your data to advertising companies, or sending you marketing messages without your consent.

4 Who Your Data Is Shared With

Crex never sells your data. However, limited information may be shared with third parties in specific circumstances — always in the interest of serving you better.

Parties your data may be shared with:

  • Payment Provider (bKash/Nagad): Only the minimum information required to process transactions. They are contractually bound to comply with crex's Privacy Policy.
  • Game Providers (Pragmatic Play, Evolution, etc.): An anonymous player ID is used to manage game sessions — your real name or phone number is never shared.
  • KYC Verification Service: A certified provider is used for identity document verification. They do not retain your data.
  • Legal Authorities: Certain information may be required to be disclosed in compliance with court orders or legal obligations.

Parties we never share your data with:

  • Advertising companies or data brokers.
  • Social media platforms.
  • Any commercial entity unrelated to crex.

If any third party requests your information while claiming to represent crex, it is a scam. No crex representative will ever ask for your password, OTP, or payment details over the phone.

5 Data Storage & Security

Crex uses internationally recognised security technologies to keep your information safe. These aren't just promises — the protections are technically enforced.

Technical Security:

  • SSL/TLS Encryption: All data transferred between your browser and crex servers is protected with 256-bit encryption — the same standard used across the banking sector.
  • Database Encryption: All sensitive data stored on our servers is individually encrypted. Passwords are never stored in plain text — only hashed values are kept.
  • Firewall & Intrusion Detection: 24/7 server-level monitoring. Unusual access patterns are blocked automatically.
  • Two-Factor Authentication (2FA): With OTP enabled on your account, even a stolen password cannot be used to gain access.
  • Regular Security Audits: Third-party cybersecurity experts regularly audit the platform for vulnerabilities.

Where and how long data is stored:

Crex's primary servers are hosted in data centers that comply with international data protection standards. Backup servers are maintained at a separate location to eliminate the risk of data loss in the event of an issue. How long data is retained depends on the type of information and the applicable legal requirements.

6 Cookies & Tracking Technologies

The crex.ws website uses cookies. Cookies are small text files stored in your browser. They do not steal your personal information — they simply make the site easier to use.

Cookie Type Purpose Duration Level
Session Cookies Maintaining Login Sessions Expires When Browser Is Closed Essential
Preference Cookies Remembering Language & Settings 1 Year Essential
Analytics Cookies Site Usage Statistics 2 Years Optional
Security Cookies CSRF & Fraud Prevention Session-Based Essential

Cookies can be disabled through your browser settings. However, disabling essential cookies may cause login and payment features to stop working correctly. Disabling optional cookies will not affect the core functionality of the site.

7 Your Rights & Controls

You have specific rights over your data. To exercise any of these rights, please contact our support team.

1
Right to Access
You can request to see what information crex holds about you.
2
Right to Rectification
You may request corrections to any inaccurate or outdated information.
3
Right to Erasure
After account closure, you may request deletion of any data that is not required to be retained under legal obligations.
4
Right to Data Portability
You can request a copy of your data in a readable, portable format.
5
Right to Restrict Processing
You can object to your data being used for specific purposes.
6
Marketing Opt-Out
You can opt out of promotional emails or messages at any time.

To exercise any of your rights, email support@crex.ws or reach out via Live Chat. We typically respond within 7 business days.

8 Minor Protection

Crex strictly prohibits anyone under 18 from using the platform. This policy is directly tied to our commitment to protecting user privacy.

  • Date of birth is verified at registration. Accounts for users under 18 are not approved.
  • Crex does not collect or store information from anyone under 18. If it is found that a user opened an account while underage, that account will be closed and all associated data will be deleted.
  • If parents suspect their child is using crex, please notify us immediately at support@crex.ws.
9 Contact & Complaints

Contact us for any questions, concerns, or complaints regarding our Privacy Policy.

  • Email: support@crex.ws (Subject: "Privacy Policy Inquiry")
  • Live Chat: Click the chat icon in the bottom-right corner of the site
  • Response Time: Within 7 business days

We take every complaint seriously. If you believe your privacy has been violated, do not hesitate to reach out — we will investigate and take appropriate action.

Why crex Is Trusted to Protect Your Privacy

Not just promises — we protect your data through real, concrete measures.

Highest Standard
Bank-Grade Encryption
All your transactions and data on crex are encrypted with 256-bit SSL — the same standard used by the world's leading banks. No one can intercept or read your data in transit.
Payment Details Are Not Stored
bKash or Nagad numbers are not retained on crex's servers after use. Every transaction goes directly to the payment provider's secure servers. Even in the event of a breach, your payment details remain safe.
Your Data Is Never Sold
Many free services fund their operations by selling user data. crex does not do that — not ever. Our revenue comes from the services we provide, not from your information.
You Are in Control of Your Data
Whether you want to close your account, view your data, or have it deleted — it's entirely your call. crex never holds onto your data by force.
Transparent Policy in Bangla
Privacy policies on other platforms are written in complex English that most users cannot follow. crex has published this entire policy in plain language so every member knows exactly what happens to their information.
Data Retained for the Minimum Required Period
crex does not retain data beyond what is legally required. Once the purpose is fulfilled, the data is deleted. Your old data is not kept indefinitely.
Read All Policies for Full Details

Alongside this Privacy Policy, please also read our Terms & Conditions and Responsible Gaming page as well. Together, these three documents give you a complete picture of your rights and protections on crex.

Most Frequently Asked Privacy Questions

What Members Ask Most

A wagering requirement is the total amount you need to bet before you can withdraw a bonus. Here's a simple example: you deposit ৳1,000 and receive a 100% bonus — that's a ৳1,000 bonus. With 30x wagering, you need to bet 30 times the bonus amount: ৳1,000 × 30 = ৳30,000 in total bets. The key point is — that ৳30,000 doesn't need to be placed all at once; it builds up gradually over time. A portion of each bet counts toward the requirement. slots generally contribute 100%, meaning a ৳100 bet counts as ৳100 of wagering. Sports Betting contribution depends on the odds — bets with very low odds (below 1.50) may not count in full. Live Casino games typically contribute 20–30%. Bonuses usually expire after 30 days. If the wagering requirement isn't met within that period, the bonus is forfeited — but your original deposit and any winnings remain intact. For the specific terms on any bonus, contact support.

Closing or pausing your crex account is straightforward and entirely your decision. For a temporary break, the "Cooling Off" option is available in your account settings. You can self-suspend your account for 7 days, 1 month, 3 months, or 6 months. During this period, you will not be able to log in and you will not receive any marketing messages from crex. You will have the opportunity to withdraw your available balance before the Cooling Off period activates. To permanently close your account, email support@crex.ws with the subject "I want to close my account" or let us know via live chat. If you have a remaining balance, you will be asked to withdraw it first before the account is closed. After closure, you may also request deletion of any data not subject to legal retention requirements.

Join a Trusted Platform

Your data is safe at crex, payments are fast, and the entire experience is available in your language. Register now and see why over 1 million members across Bangladesh have chosen crex.

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