Crex Terms & Conditions — A complete guide to using the platform

By using the crex.ws website and all associated services ("Platform"), you are considered to have accepted the following terms. These terms form a legally binding agreement between crex and you.

Crex provides online gaming, Sports Betting, and lottery services to users in Bangladesh. The platform operates under an international gaming licence and all activities comply with applicable laws and regulations.

• Crex reserves the right to update these terms and conditions at any time. Members will be notified via their registered email address and through an on-platform announcement.
• Using the platform constitutes acceptance of the most current version of the terms and conditions.
• If any terms are violated, crex reserves the right to temporarily or permanently suspend your account at any time.
• Crex services are strictly for personal and recreational use. Commercial use of the platform is not permitted.

To open an account on crex, the following eligibility requirements must be met. These conditions apply without exception.

• Age Restriction: Applicants must be at least 18 years of age. crex reserves the right to request proof of identity for age verification at any time.
• Single Account Only: Each person may register only one account. If multiple accounts are found linked to the same individual, phone number, bKash/Nagad number, or device, all associated accounts will be closed.
• Accurate Information: Accurate and complete information must be provided at registration. Submitting false information may result in account termination and forfeiture of any balance.
• Password Security: Members are responsible for the security of their own accounts. Never share your password with anyone. crex will not be held liable for any actions taken by a third party using your account.
• KYC Verification: Identity verification (KYC) is required for withdrawals above a certain amount. You may need to submit a copy of your National ID or passport.

Crex supports Bangladesh's most popular payment methods — bKash and Nagad. The transaction rules are outlined below.

Deposit Rules:

• Minimum deposit: ৳200 (two hundred BDT).
• The maximum deposit limit depends on your account verification level and VIP level.
• Deposits are usually credited to your account instantly. If there is a delay, please contact support with your transaction reference number.
• Deposits must be made from a bKash/Nagad number registered in your own name. Using someone else's number may result in the transaction being cancelled.

Withdrawal Rules:

• Minimum withdrawal: ৳500 (five hundred BDT).
• Withdrawals can only be made to the same number used for the deposit.
• Average withdrawal time is 3 to 8 minutes. In some cases, additional time may be required pending KYC verification.
• Withdrawals are not permitted while an active bonus is in place until all wagering requirements have been met.
• In cases of suspected fraud or suspicious activity, crex may temporarily hold a withdrawal while an investigation is conducted.

Crex offers a variety of bonuses and promotions. These benefits come with specific conditions — bonuses cannot be withdrawn unless all conditions are met.

Welcome Bonus:

• New members receive a 100% match bonus on their first deposit — up to ৳10,000.
• This bonus is credited to your account automatically — no separate claim is required.
• Wagering requirement: you must wager 30 times the bonus amount before withdrawing.
• Bonuses are valid for 30 days. If wagering requirements are not met within this period, the bonus will be forfeited.

Weekly Cashback:

• Active members receive a cashback percentage on their net weekly losses.
• Cashback rates vary depending on your VIP level.
• Cashback has no wagering requirements — it can be withdrawn directly.

General Bonus Rules:

• Each bonus can only be claimed once.
• Crex reserves the right to modify or cancel any bonus offer at any time.
• Accounts found claiming bonuses fraudulently will be terminated.
• Bonuses are for personal use only and cannot be transferred to another person.

Below are the rules for participating in Sports Betting, Live Casino, slots, and lottery on crex.

Sports Betting:

• Minimum bet: ৳50. Maximum bet limits vary by event and market.
• Bets can be cancelled before a match begins. Once the match is underway, cancellation is no longer possible.
• Crex reserves the right to change odds. The odds at the time a bet is confirmed are final.
• If a match is cancelled or postponed, the stake will be refunded.
• If incorrect odds are displayed due to a technical error, crex reserves the right to void the affected bets.

Casino Games:

• All games run on third-party certified RNG systems. Results are entirely random.
• If a game is interrupted due to a technical issue, crex will provide reasonable compensation.
• Any winnings obtained by exploiting bugs or errors in a game will be considered void.

Lottery:

• Tickets cannot be cancelled once purchased.
• Lottery draws will take place at the scheduled time. Members will be notified if a draw is postponed.
• Rewards will be credited to your account within 48 hours.

Crex takes the security of your personal information and financial data extremely seriously.

• All data transfers are secured with 256-bit SSL encryption.
• Your payment details are not stored on crex servers.
• Your information is never sold or shared with third parties — except where required by law.
• We recommend keeping two-factor login (OTP) enabled at all times.
• No crex official will ever ask for your password or OTP. If you receive such a request, report it immediately.

For more details, visit our Privacy Policy read here.

Crex believes in responsible gaming. The platform is meant for entertainment — not as a source of income.

• Members can set their own daily, weekly, or monthly deposit limits.
• You can use the self-exclusion option at any time to suspend your account for anywhere between 7 days and 6 months.
• If you're experiencing any gaming-related issues, crex's support team is ready to help.
• If crex suspects that anyone under 18 is using the platform, immediate action will be taken.

For more information on responsible gaming, This Page here.

Crex may temporarily or permanently suspend any account under the following circumstances.

• Violating the terms and conditions.
• Suspicion of fraud, bonus abuse, or money laundering.
• Operating multiple accounts.
• Registering with false or incorrect information.
• Opening an account while under 18 years of age.

When closing an account with no terms violations, any remaining balance will be returned. In cases of terms violations, the balance may be forfeited.

Members may request account closure at any time. In such cases, the available balance will be made available for withdrawal.

Crex reserves the right to update these terms at any time. When changes are made:

• A notice will be sent to your registered email address.
• You will be notified of any changes upon logging in to the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.

For any questions regarding the terms and conditions, please contact us:

• Email: support@crex.ws
• Live Chat: chat icon at the bottom-right corner of the platform
• Support Hours: 24/7, in English